Frequently Asked Questions

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Shipping & Returns

We offer shipping Australia wide with your choice between Standard and Express shipping, with postage starting at $9.70. Both options are available at checkout.

Spend over $100 and get express shipping free!

Where are you located? Can i get my order delivered?

Were located in Regional Victoria, Australia ( approximately 3 hours north of Melbourne.)

We offer Local Delivery to surrounding areas ( 10km radius). We unfortunately do not offer pick up.

When will i recieve my order?

All of our orders are set up for pre sale meaning that we will hand make your order after it has been placed! Some of our smaller products may be shipped the next following couple of days where as our bigger products may take a bit longer.

We try our best to get our orders out as quickly as possible but we always like to make sure we are taking care as we go to ensure your product is up to standard!

My order is missing some item/s, What do i do?

We are so sorry that this has happened to you! Please contact us so we can get this issue resolved as soon as possible!

I've recievced a faulty product, Is there something you can do?

Oh no! We always like to quality check our products before shipping but we sometimes may miss a flaw or two. Were really sorry about this so please contact us to resolve the issue as soon as possible!

Do you offer commissions?

Yes we do! Send us an email with your idea and we'll get back to you as soon as possible.

Returns / Exchange Policy

All returns are assessed on a case-by-case basis. Returns due to change of mind and cancelling orders (or any part of your order) after they’ve been placed will automatically incur a 20% handling fee which is deducted from the product cost not including shipping charges.

We do not refund for change of mind returns . You will receive a credit note instead to the value of goods paid less GST and less any relevant fees (if any) once the goods are received back in their original, unused condition. The Finer Touch Collective reserves full rights in the determination of whether or not returned goods are in an acceptable condition. 

For hygiene purposes, we do not under any circumstances accept returns for any teething items such as Teethers, Dummy chains. We also strictly do not accept returns for any strings/cords and wooden items.

Important : Returned goods that arrive damaged / not in their original and unused condition will automatically be refused any store credit, replacements and/or refunds and you will be notified via email.Returned goods that are required to be restored back to their original, sellable condition will incur a restoration fee, the value of which is solely determined by The Finer Touch Collective and determined on a case-by-case basis upon review.

We not accept exchanges under any circumstances. 

We will only send a product replacement (or issue a refund if out of stock) for any one of the following reasons:-- Item was not as described- Incorrect item sent- Item is faulty/damaged

Refunds are processed within 3-5 business days after products are received back and will be issued via the same payment method that was used at checkout. 

Note: Refunds are only applicable within 28 days from date of purchase. First contact has to be made within 14 days from order dispatch date.